Your data, handled with care.

We collect only what we need to run your automations and keep your account secure.

• Account information — your name, email address, profile photo, and identifiers from your login provider (Facebook Login or email sign-up).
• Facebook Page data — Page ID, name, profile image, Page access tokens, posts, comments, Messenger conversations, and follower/engagement metrics for the Pages you choose to connect.
• Customer interaction data — messages, comments, reactions, and profile references (such as page-scoped IDs) from people who interact with your connected Pages, so automations can reply on your behalf.
• Content you create — chatbot flows, reply rules, FAQs, product catalogs, scheduled posts, broadcast lists, templates, and any images you upload.
• Billing information — page subscription requests, AI wallet top-ups, payment method (bKash/Nagad), transaction references, and sender numbers you submit for verification. We never see or store your bKash/Nagad PIN or password.
• Optional API keys — if you connect your own AI provider keys or integration credentials (Google, Telegram, SMTP, courier services), we store them encrypted.
• Technical data — device and browser type, IP address, approximate location, login sessions, and security logs.

• To provide the core service: AI chat replies, comment automation, broadcasts, post scheduling, inbox management, product catalogs, and analytics for your connected Pages.
• To send, receive, and organize Page messages and comments on your behalf — only after you grant the required permissions.
• To meter AI usage, maintain your prepaid AI wallet balance, and manage your page subscriptions.
• To notify you about payment approvals, subscription status, and important account events.
• To secure accounts, prevent fraud and abuse, troubleshoot issues, and improve reliability.
• To comply with Meta platform policies, applicable law, and your privacy or deletion requests.

• botmiq accesses Facebook data only after you connect your account and approve the requested permissions.
• Page access tokens are used solely to operate the features you enable and are stored securely.
• We do not sell Facebook data, and we do not use it for unrelated advertising or profiling.
• You can disconnect any Page from the dashboard, or remove botmiq entirely from your Facebook "Apps and Websites" settings at any time.
• botmiq is an independent product and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.

AI-powered replies are generated by third-party AI model providers.

• When an automation generates a reply, the relevant conversation context (recent messages, your prompt and business info) is sent to an AI provider such as DeepInfra or Google (Gemini) to produce the response.
• AI providers process this data under their own terms; we send only what is needed to generate the reply.
• If you connect your own AI provider API key, requests run under your key and your provider agreement. Your keys are stored encrypted and are never exposed in the dashboard.
• We record token usage counts (not conversation content) for billing and usage reporting.

• Payments are made via manual bKash/Nagad transfer. We store the amount, transaction reference (or last 4 digits), sender number, and approval status to verify your payment.
• We do not process card payments and never have access to your mobile banking credentials.
• AI wallet balances and transaction ledgers are stored so you can audit every credit and debit.

• We do not sell your personal data. Ever.
• Service providers — hosting, database, media storage (Cloudinary for images), and infrastructure partners that help us operate the platform.
• AI model providers — as described in the AI Processing section, strictly to generate replies you have enabled.
• Integrations you enable — for example Google Sheets/Workspace, Telegram, SMTP email, or courier services. Data flows to them only when you connect and use those tools.
• Legal requirements — we may disclose data if required by law, platform policy, or to protect the rights and safety of botmiq, our users, or the public.

• We keep data only as long as needed to provide the service, maintain security, meet legal obligations, or resolve disputes.
• Older conversation and automation records are cleaned up automatically by our retention jobs.
• You can delete individual Pages from the dashboard — this removes the Page's stored conversations, schedules, and automation data.
• You can request full account deletion from the dashboard or via our data deletion page. We also honor deletion callbacks from Facebook when you remove the app.
• After a valid deletion request, we delete or anonymize your account data, connected Page data, conversations, automation records, and uploads, unless retention is legally required.

• API keys and integration credentials are stored encrypted at rest.
• Access tokens and sessions are protected, and owner-level actions are audit-logged.
• We use reasonable technical and organizational safeguards; however, no internet service is completely secure, and we cannot guarantee absolute security.
• If we become aware of a breach affecting your data, we will notify you as required by applicable law.

• Access and update your account information from the dashboard.
• Connect or disconnect Facebook Pages at any time.
• Remove your own API keys and integration credentials at any time.
• Request a copy, correction, or deletion of your personal data by contacting support.
• Withdraw Facebook permissions from your Facebook settings — note that automations stop working without them.

botmiq is a business tool and is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

We may update this Privacy Policy as the product evolves. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the dashboard. Continued use of botmiq after changes means you accept the updated policy.